Returns & Refunds
UNUSED & UNOPENED PRODUCTS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
For change of mind, your item must be UNUSED, UNOPENED and in the same condition that you received it. It must also be in the original packaging.
Please note that we do not refund the original postage fees with the return and that any free/gift with purchase products must also be returned if your order no longer qualifies.
To return a product, please follow the simple steps below:
- Contact us to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to.
- Pack and seal the item/s in their original shipping package and post them back to us. Items that arrive damaged, which includes damage to the packaging, cannot be returned, so please package the item well.
- Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser's credit card or PayPal account.
- To complete your return, we require a receipt or proof of purchase.
Please DO NOT send your purchase back to the manufacturer.
DAMAGED OR FAULTY PRODUCTS
We take care to pack your items carefully so that they won't get damaged in transit. If for whatever reason, they arrive damaged or faulty, please contact us with a detailed description of the product fault, and a photo if possible within 7 days of receiving them in the mail. We'll arrange for the products to be returned to us and a replacement will be sent out to you.
In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.
Allergy returns must be less than 20% used upon arrival back with us.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded unless the item is damaged or faulty.
Please contact us to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.