Returns & Refunds
FOR UNUSED & UNOPENED PRODUCTS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
For change of mind, your item must be UNUSED, UNOPENED and in the same condition that you received it. It must also be in the original packaging.
Please note that we do not refund the original postage fees with the return and that any free/gift with purchase products must also be returned if your order no longer qualifies.
To return a product, please follow the simple steps below:
- Contact us to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to.
- Pack and seal the item/s in their original shipping package and post them back to us. Items that arrive damaged, which includes damage to the packaging, cannot be returned, so please package the item well.
- Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser's credit card or PayPal account.
- To complete your return, we require a receipt or proof of purchase.
Please DO NOT send your purchase back to the manufacturer.
FOR DAMAGED OR FAULTY PRODUCTS
We take care to pack your items carefully so that they won't get damaged in transit. If for whatever reason, they arrive damaged or faulty, please contact us with a detailed description of the product fault, and a photo if possible within 7 days of receiving them in the mail. We'll arrange for the products to be returned to us and a replacement will be sent out to you.
FOR ALLERGIC REACTIONS
In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction, discontinue use of the product immediately and email us at firstname.lastname@example.org.
All reactions must be reported within the first 48 hours of use. Mr Brains and Brawn reserves the right to request a Doctors letter and/or photos of the reaction in order to confirm that it was caused by one of our products.
Allergy returns must be less than 20% used upon arrival back with us.
Mr Brians and Brawn reserves the right to issue you a refund (minus any shipping costs) or a store credit matching the RRP of the product.
Please note that all instructions, ingredients, opinions and suggestions regarding products on our site have been provided by the manufacturers and/or distributors. If you have any concerns regarding the safety of certain ingredients please contact your doctor or you can contact us for further information.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded unless the item is damaged or faulty.
Please contact us to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.