FAQ's and Shipping

I am not sure which products to choose. Can you help?


Absolutely yes. Please use the "virtual consultation" function found on the right bottom corner of our website or reach out to us directly and one of our product experts will get back to you to assist you. We will listen to your concern and help you pick the right product(s).

 

Are your products for men only? 


No, all our products are gender neutral. While we tailor our shopping experience to the unique needs of men, the ingredients can be used by everyone. It's all about finding the right product for your concern! If you need help in choosing products that suit your personal needs, please don't hesitate to reach out for help.

 

Can I purchase products in bulk?


As an official stockist for all the brands we represent, we do not sell products in commercial quantities. For any orders of commercial quantities, our customer service team may reach out to verify before processing. Mr Brains and Brawn reserves the right to cancel any orders that might not be for personal use.

How much do you charge for shipping?

We offer FREE Standard Shipping for orders over AUD45.00 and FREE Express Shipping for orders over AUD100.00 within Australia.

We offer FREE International Standard Shipping to New Zealand for orders over AUD110.00.

For other orders,

Within Australia

Order under AUD30.00  Express Shipping $10.00
Order between AUD30.00 to AUD44.95

 Standard Shipping $5.00 

 Express Shipping $10.00


To New Zealand,

Order under AUD110  Standard Shipping $15.00

 

Delivery Timeframes Within Australia

Note: We use Australia Post as our delivery partner. Some deliveries delay may occur due to reduced number of workers in Australia Post metro Melbourne distribution facilities, reduction in air freight capacity and passenger flights and a significant increase in parcels volumes because of COVID-19. Please refer to the Australia Post website for more information.

We appreciate your understanding during these difficult times. Please feel free to reach out to us at info@mrbrainsandbrawn.com if you suspect your parcel has been significantly delayed and we will follow up with Australia Post to get an update for you.

Standard Australia Post

Metro: 2-4 business days.

Regional: 5-7 business days.

Note: COVID delays may occur. 
Australia Post website for more information
Express Australia post

Metro: 1-2 business days.

Regional: 2-3 business days.

Note: COVID delays may occur. Australia Post website for more information

 

To Hong Kong, Indonesia, Japan, Malaysia, Macau, Singapore, South Korea, Philippines, Thailand or Vietnam,

Note: Possible shipping delays due to flight cancellations with COVID-19. 

Please refer to Australia Post website for the latest information on delivery times. 

If your delivery address is outside of Australia, you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you.

You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

All orders (up to 1kg)  Standard Shipping $30.00

 


Do you ship to Post Office Boxes?

Yes, we ship to Post Office Boxes.


How long will my order take to arrive?

If you place your order before 12noon, we generally process on the same day. Otherwise, we will process your order before 12noon the next business day.

We use Australia Post as our shipping partner. Most orders within metro VIC are delivered within next business day with Express Shipping and 2-3 business days with Standard shipping. All orders to regional Australia including Perth and Darwin will be delivered within 7 business days via Standard shipping and 5 business days via Express Shipping. Please note that this is just an estimate therefore, please refer to Australia Post website for more details on delivery timelines.

We work as hard as we can to meet all delivery estimates, but sometimes there may be delays - e.g. postal/carrier delays, logistics, bad weather, or things out of our control. Our team can be reached at info@mrbrainsandbrawn.com if you have any queries regarding your delivery.


Where do you ship to?

We currently ship to Australia, New Zealand, China, Hong Kong, Philippines, Indonesia, Japan, Malaysia, Macau, Singapore, South Korea, Thailand and Vietnam. We are working on making our products available to customers globally very soon. Please contact us on info@mrbrainsandbrawn.com if you would like us to organise a special shipping arrangement for your order.


In what currency will I be charged?

You will be charged in AUD.


What do I do if some of my order items are missing?

While we take great care to ensure all the items are packed and delivered to you, we can make honest mistakes at times. If some of the order items are missing, please let us know within 7 DAYS by giving us a call at 1300 660 002 or emailing us at info@mrbrainsandbrawn.com. We endeavour to resolve your concern as soon as possible.


Change of mind?

To be eligible for a return for change of mind, your item must be UNUSED, UNOPENED and in the same condition that you received it. It must also be in the original packaging and in a re-sellable condition. You can contact us at info@mrbrainsandbrawn.com within 30 days of your purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please check our Returns & Refunds page for more details.


Who pays for the return shipping?

We will ONLY pay for the return shipping if the goods are damaged or faulty. Please refer to our Returns & Refunds page for more details.


Can sale items be refunded?

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded unless it is damaged or faulty.


Do you store payment details on your site and are my personal details safe?

We do not store any payment details including customer's credit card details. Therefore, your information is always secure. In addition to that, our website is built on a secure platform which is regularly updated to counter any online threats.